Nuggets On
attitudes
Attitudes that have driven his career
Mr Bhatt talks about how in every role he has done, he has tried to look for a “plus” which is an additional dimension beyond what is expected in the role. He also talks about the importance of understanding the criticality of the service you provide in the life of the consumer.
Counterfactual thinking
Dan speaks about an interesting piece of research where the study shows that Bronze Medallists are often happier (for being on the podium) than Silver Medallists (who are often upset about missing the Gold). He goes on to speak about the role of “at-least” and “if-only” in the way we frame situations in our head.
