NUGGET FROM
Ethan Kross
Allowing Venting Vs Coaching
Ethan speaks about how we could be effective in helping people deal with Chatter. He suggests that while we need to play a role of empathizing and listening to allow the person to vent, we also need to consider providing some coaching or widening of their perspective so that they could move forward. He speaks about the few people that he calls Chatter Advisors that he turns to where he gets a healthy balance of listening and Sounding Board support when he experiences Chatter. He speaks about some of the characteristics that leads them to be on his Speed Dial.
