Nuggets from Abhijit Bhaduri
Hiring for the Digital World
Unlike the analog world, employees and customers in the digital world are at the centre and the organization and processes are built around them. This makes the hiring of employees a very significant task. How does a leader go about hiring someone and what are their markers for potential? Don’t miss the insightful anecdote about The Knowledge test that the London cab drivers have to take and how that is relevant to this nugget.
How Army looks for Potential
Anyone who wants to join the Indian Armed Forces as an officer has to go through the Service Selection Board (SSB). The ultimate goal is to select people with Officer Like Qualities (OLQs). Thus, the focus is on hiring based solely on potential rather than experience or academic qualifications. Our digital world is also moving towards potential-based hiring. Hear how the corporate world can learn some lessons from the SSB.
Assembling an effective team
Vinay talks about how Narasimha Rao picked his team members and think about the portfolio of capabilities in his team. He specifically alludes to the fact that he was self-aware about what he knew and didn’t know and was able to hire best in class talent without feeling insecure. He also talks about how Narasimha Rao brought in diversity of thought across various topics to ensure it was a balanced team.
Running a start-up inside the Govt.
Nandan talks about how the Government is fundamentally different from the Private sector in terms of how financial and human capital decisions are made. He talks about he thought about navigating those constraints to drive to the outcomes he had committed. He also talks about a couple of mistakes leaders often make in transitions.
Articulating culture and hiring for it
Articulating the organizational culture is often treated as one of those fuzzy things that large organizations like GE and HUL do. But it is arguably more critical in a young and small organization where the cost of a wrong hire hits the organization much harder than when you have 10,000 people. Karthik talks about how he thinks about culture and how he hires for it.
Hiring senior leaders into Nutanix
One of the key challenges as one moves from a start-up to a scale up includes getting senior talent from the outside and setting them up for success. Dheeraj talks about how he looks for the "operating system" of a leader to see if that fits with Nutanix. He also underscores the importance of focusing on the HOW and not the WHAT in the first 6-9 months.
Institution building - Leading Type As
Amit discusses how he thinks about hiring and creating a nurturing climate for his team to deliver performance. He also shares how he invests time with each of his colleagues and help build their capability. He also talks about how he handles exits from Bain Capital. He talks about the realities of a corporate pyramid and stresses the importance of handling the people that don’t go up the pyramid with empathy.
Spotting Long Term Potential
Vijay talks about the role of effort in the context of long-term growth and development. People often get into a debate about whether it is nature or nurture and he makes a strong case for hard work through which people can often make up for significant deficiencies in talent. This is arguably all the more relevant in the world we live in where the half-life of the relevant of talent in a certain area is diminishing with the velocity of change around.
Judging potential can be a very tricky thing to do in companies. While outcomes are very visible but markers of potential are often buried deep within and one has to look for them with a keen eye. OGQ’s youngest athlete is 8 years old, an indication of how much they are betting on future potential. Viren talks about how they use a combination of metrics and elements of judgment to figure out which athletes to back.
Unlocking the potential
Prakash talks about what sometimes comes in the way of people achieving their full potential. He talks about the importance of hard work (however clichéd it may sound) but also talks about the key element of enlisting others on the “bus”
Backing the best founders
Success of a Venture Investing firm is inexorably tied to the fortunes of the investors they back. Avnish talks about the science and art of how they pick investors and engage with them to drive value.
Backing an entrepreneur
Apart from being an academician, Kartik is also an active entrepreneur and invests and mentors start ups. So who better to ask, how does one pick an idea to back? Kartik elaborates on three main skills he looks at before deciding to support an idea or a person.
Picking leaders to invest behind
One of the many hats Ravi wears in his professional life is that of an investor. He is a venture partner and invests in young companies. In this nugget, he talks about the five main qualities he looks for in any entrepreneur before backing him and how he goes about deciphering whether those qualities exist in the individual or not. Hint: It is much more to do than your academics or career record!
Picking Founders effectively
Backing the right founders is a combination of a science and an art. How do you back an entrepreneur who has the conviction arond his idea but is also amenable to input. At the stage of Venture Investing, a big part of value creation is often around getting this judgment right on the Founder. Karthik talks about what he looks for during investing.
Identifying and unlocking potential
Vishy talks about what he looks for when he is looking for long-term potential. He talks about the criticality of consistency in performance coupled with an attitude where someone is willing to grind away at a goal. He also discusses the success of academies that have produced a pipeline of talent and juxtaposes that with examples of a Roger Federer emerging from Switzerland or a Magnus Carlsen emerging from Norway.
Markers of Long term Potential
Jay discusses what a “lambi race ka ghoda” looks like in Politics. He also talks about the role of circumstance playing a much bigger role in Politics than in other domains. He talks about how effective politicians stay relevant by appealing to different segments over time as the public sentiment shifts over time.
Committing to a career in Music
Jayashri talks about her chance meeting with Shri Lalgudi Jayaraman and how that changed everything for her. She discusses the faith that he had in her when he asked her to learn music under his guidance and how that instilled a sense of responsibility for her to stay committed to the path.
Leadership Development in the Digital economy
Rich talks about how Google things about spotting potential and about Leadership Development. He quotes an interesting statistic from a piece of research by Corporate Leadership Council. He said that they found that that in 71% of the time people who are high performers were not high potentials but conversely 93% percent of high potentials are also high performers. He also goes on to talk about “Googliness” a term that encapsulates some of the softer aspects of an individual that flourishes inside Google.
Early childhood wiring
How much of you as an individual can be attributed to early childhood experiences? In this nugget hear Ravi speak about three main influences in his early years that shaped his personality. Did you know that he had to take a year off from school due to medical reasons and this turned out to be a boon in shaping his boundless curiosity!
Staying relevant over the long-term
We live in a world where professions are being threatened and jobs that existed yesterday may not exist tomorrow. Atul talks about how the world of photography has been democratized with the penetration of mobile phones with good cameras. He shares his insights on how one could think about being relevant in these changing times.
Navigating the sea of career options
"What should I do with my life" is often a question that we grapple with at different inflection points in our life. Vinita talks about the various dimensions along which she evaluates opportunities that have come her way at different points in her journey.
Navigating the first 3-6 months
The first few months in a new organization can be a nervous passage of play for the incoming leader and for the hiring manager. If not handled carefully, the organizational antibodies could eject the new entrant. Vinita shares her insights on how the incoming leader and the hiring leader could navigate this phase effectively.
In Summary - Playing to Potential
Where to go and How to grow are two questions leaders ask all the time as they navigate their career. Vinita talks about the need for conviction in direction, coupled with abundant curiosity to grow as the key elements of playing to your potential.
Transitioning effectively to a new context
Suresh talks about his experiences in transitioning across companies and roles. He moved from HUL to Nestle and within Nestle, he moved across markets such as Egypt, Singapore, Thailand, Philippines and India. He talks about how he thinks about settling into a new context and also what it takes to build systems and processes so that even when you transition out, the organization continues to run effectively.
Early formative years
Devudutt talks about the profound influence of some of his teachers when he was studying medicine. He elaborates that they would often push him to think about the Why behind various elements beyond the what (anatomy) and the how (physiology). He mentions how that has discipline of asking the Why question has influenced his thinking and his approach towards mythology.
Effective coaching process
Devdutt talks about what leads to an effective coaching relationship. He describes the complexity of a coaching process and mentions that the onus is often on the Coachee to tap into the database of the Coach and extract the value. Several leaders see Coaching as linear relationship where there is a pre-defined process which leads to an outcome. He emphasizes that the reality is quite different from that.
Managing time, unfettered curiosity and resilience
Vinay talks about Narasimha Rao spent his time at various points in his career. More specifically, he breaks down the pie chart of time across different phases - when you are campaigning, when you are in power and when you are in opposition. He talks about how Narasimha Rao had unfettered curiosity that helped him indulge his curiosity when he was in opposition which helped him evolve as a person but also ensured that he did not make any hasty decisions in the short-term out of anxiety that would hurt him in the long run.
Art of asking good questions
Arun talks about how we could potentially move from understanding the data that somebody presents to us to going deeper in our understanding around why that data is important to the other person and how their experiences have led them to value what they value. He suggests that moving from the What to the Why and the How enables us to get to the next level of insight and intimacy with another person, especially if they are unlike us.
Intro to Digital Tsunami
In his book Digital Tsunami, Abhijit contrasts the erstwhile analog world with today’s digital world. How has this shift to the digital realm impacted companies and their cultures? What is the main difference between these two and how has that influenced leadership. Confused about why a company like Google is competing with Ford and GM? Hear more about all this and more in this nugget.
In order to be relevant in this digital age, leaders need to adapt to a digital mindset. What does this mindset look like? Abhijit discusses the digital mindset in this nugget and gives anecdotes of how extremely competent leaders of the analog era are struggling to adapt to this. He also shares two important core values which can help in acquiring skills to navigate this digital world. Look out for his views on the future being an ‘&’ world rather than an ‘Or’ world.
Building Digital habits
So we know there is a digital world out there, vastly different from the analog one we have been used to. This digital world demands new kinds of leadership, culture and relationships. We need to have a digital mindset to navigate this new world but how do we go about it. In this nugget, Abhijit gives you simple tips to start the journey and formulate digital habits.
Role of Chief Digital Officer
According to Abhijit, the CDO is the mapmaker of the new digital world of the organization. He is the one who takes up the real opportunity in looking at the digital landscape in a holistic sense for the entire organization and not just using it as an easy marketing or feedback tool. Hear more about this popular position that is seeing many hiring ads!
Suresh talks about how Marketing has a function has evolved given the Digital age we are living in. He says that instead of Digital Marketing, he believes in marketing to the Digitally Enabled that is often the entire consumer base. He also speaks about how he leveraged Digital to resurrect the brand Maggi when Nestle re-introduced the brand.
Staying relevant and leveraging technology
Jay talks about what how successful politicians have managed to stay relevant over time and have reinvented themselves. He also talks about how technology is begin to level the playing field in favour of people who do not necessarily come from a family of politicians with an established brand and mobilisation infrastructure.
Attention and Meta-Attention
We normally think of attention in broad terms but Rich breaks down the various types of attention. He speaks about Attention being the ability to focus our mind on something specific and Meta-Attention being the ability to pay attention to our attention and have the ability to bring it back when it wanders.
Positivity and Psychological Safety
Rich speaks about why we have a negativity bias as a default setting. He traces it back to human evolution and talks about the fact that for us to survive, it was critical to attach a higher weightage to negative signals in the environment than the positive ones. He links it to the criticality of ensuring psychological safety in a team (results of Project Aristotle in Google) to drive business performance.
Staying relevant as machines get smarter
Kartik speaks about the extent to which machines and algorithms have pervaded our lives. To give an example, 80% of view on Netflix is based on algorithmic recommendations and 70% of Youtube consumption is based on what it suggests. He talks about what this means for human beings to stay relevant in the future where the machines are getting exponentially smarter by the day.
Convenience versus Privacy
Kartik speaks about how different FAANG Companies (Facebook, Amazon, Apple, Netflix and Google) are trying to inject hosepipes into our lives and capture data for their respective algorithms to get smarter over time. He speaks about how, as consumers we need to walk the tight rope between leveraging the benefits of these platforms while protecting our privacy while doing it.
Jobs at risk and new avenues
Kartik speaks about the impact of AI on jobs of the future. He cautions that it is not just the menial blue collar type of jobs that are at risk but a wider array of jobs where machines could replace man. He goes on to talk about the implication for us and how we should think about staying relevant in the future.
Re-skilling ourselves to stay relevant
Kartik speaks about how we all could be thoughtful about equipping ourselves with some basic level of literacy around AI. Even if you are not in a technology-led company, it is likely that you will be impacted by AI in some shape or form as a leader, as a consumer or some other form.
Women and Board roles
Vedika talks about how women should think about approaching Board roles. Clearly there is an opportunity for more women to get onto Boards but there is a need for women to be thoughtful and considered about this to be in consideration for these roles when they come up.
Being an effective Board member
Vinita talks about how she evaluates Board opportunities that come her way and how they are a part of her Learning and Development plan. She also talks about her thoughts on the opportunities for Indian boards to get more effective in the way they are staffed and run.
Making good Board decisions
Mr OP Bhatt talks about the role of a Chairperson in ensuring that good decisions are made. He talks about the situations where sometimes not making a decision and seeking more information is better than suboptimal decisions. He also discusses how he would handle divergent opinions on the Board by facilitating a more nuanced conversation that embellishes the issue and the nuances come out.
Chairperson versus CEO - Leadership nuances
Mr OP Bhatt talks about how the leadership context for a Chairperson in a Board is very different from that of a Chief Executive in a Company. He talks about the hierarchy in an organization with KPIs, Metrics and other variables that gives the CEO control over outcomes. He contrasts that to the context in the Board where individuals have to be nudged and cajoled to carry on tasks that might be critical for the Board.
Ensuring Board members add value
Mr. Bhatt talks about the criticality of a Board review to ensure Board members get tailored, actionable feedback that can raise the bar on the performance of the Board. He talks about the importance of the role of a Chairman in processing the feedback that he/she is given as part of the process and in how he/she leverages that to get the most out of each Board member.
Seeking and giving feedback
Mr Bhatt talks about the tact with which Board member should provide and seek feedback. He specifically underscores the criticality of the role of the Chairperson in ensuring that he/she doesn’t have a blind-spot in the way he/she is performing. He discusses how some effective Chairpersons find the subtle opportunity and timing to elicit timely feedback from some select Board Members.
In Summary - Playing to Potential
Roopa talks about the attitudes that have held her in good stead as she has gone through her journey. She also talks about how a lot of clarity around one’s own potential evolves over time and suggests that we don’t get anxious about it too early.
In Summary - Playing to Potential
Neera talks about how it is not about each of us individually fulfilling our potential but more about how we can work with a group of people and unlock greater possibilities. She also discusses how we all get cues along the way that nudge us in certain directions for us to pursue the path that that could enable us to fulfil our potential
In summary - Playing to Potential
Deepa shares her perspective on people playing to their respective potential. She discusses the criticality of having a happy mind, staying positive and having the discipline and work towards it. She urges us to be true to ourselves for us to push towards excellence
In summary - Playing to Potential
Jayashri talks about her approach to giving back to the community through the various things she does, whether it is helping children who have autism or performing for seniors at locations where they live. She also talks about her work through SPIC MACAY in using art to improve lives.
In Summary - Playing to Potential
Arun talks about how it is easy to get lost in the here and now and the buzz of the day to day that we sometimes might forget where we are headed. He likens it to Spanish tiki-taka where there is a lot of graceful ball-passing going on but sometimes the ball doesn’t get to the goal enough (something that commentators about the Spanish team in 2018 FIFA World Cup in Russia). He urges us to spend time reflecting on what we deeply care about and take our first steps towards that.
In Summary - Playing to Potential
Ambi talks about some of the key choices he has made over his journey that has helped get to where he has. He also spends time talking about his curiosity (that led him to do a PhD when he was past his 50) and how it has helped him grow over a period of time. Referring to his latest book, he talks about the criticality of being a SPONGE and learn from around us as we move forward in our respective journeys.